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SHEET / 02 — SERVICES

IP PBX & CCTV services for reliable operations

From assessment and design to installation and ongoing support, Innova delivers business phone systems and camera solutions that improve call quality, increase visibility, and keep your sites secure.

SERVICE FLOW

A clear process for every IP PBX and CCTV project

From first call to final handover, we follow a repeatable, documented approach. You get clear scope, transparent timelines, and systems that are tested, labeled, and ready for day-to-day use.

S-01

Assess

We review your site, users, and security needs, then map requirements for phones, cameras, network, and storage—so the solution fits your operations and budget.

S-02

Design

We produce a practical design: call flows and extensions, camera coverage, wiring paths, equipment list, and configuration plan—so there are no surprises during install.

S-03

Install & Configure

Our team installs, programs, and integrates your IP PBX and CCTV system, keeping disruption low and documenting settings so future changes are straightforward.

S-04

Test & Support

We verify calling, failover, recordings, and camera views, then train your team and provide ongoing support and maintenance to keep everything secure and reliable.

SERVICE FAQ

Frequently asked questions

Get clear answers on scoping, pricing, timelines, and support for IP PBX and CCTV projects. If you’re comparing options or planning an upgrade, we’ll help you understand what’s involved before you commit.

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Q-01

Do you handle both IP PBX and CCTV, or just one service?

Both. Innova designs, installs, and supports IP PBX phone systems and CCTV surveillance. You can engage us for a single system or bundle them into one project so networking, power, access, and ongoing support are coordinated end-to-end.

Q-02

What information do you need to provide a quote?

We’ll start with a quick call, then request basics like your site address, number of users/extensions (for IP PBX), camera coverage goals (for CCTV), existing network/internet details, and any constraints (hours, cabling routes, storage needs). When needed, we’ll schedule a site survey to confirm counts, cable paths, and equipment locations before final pricing.

Q-03

How long does installation typically take?

Timelines depend on site size and complexity. Small office IP PBX cutovers can often be completed in a day once equipment is ready. CCTV installs may take 1–3+ days depending on camera count, cabling, and recording/storage setup. We’ll provide a clear plan, minimize disruption, and schedule cutover outside peak hours when possible.

Q-04

Can you work with our existing phones, cameras, or cabling?

Often, yes. We’ll assess what you already have and recommend what can be reused safely and reliably—such as structured cabling, network switches, some SIP-compatible phones, or certain ONVIF-capable cameras. If legacy hardware limits performance or security, we’ll explain the tradeoffs and provide upgrade options.

Q-05

Do you offer ongoing maintenance and support after go-live?

Yes. We provide post-install support for both IP PBX and CCTV, including health checks, firmware updates where appropriate, user changes, troubleshooting, and replacement recommendations. You can choose ad-hoc support or a maintenance plan, and we’ll document your system so future service is fast and predictable.

DOC / 02 — SERVICE INQUIRY

Tell us your needs. We’ll recommend the right setup.

Send a short description of your site, users, and goals. We’ll review your requirements and respond with next steps and a clear scope for IP PBX, CCTV, or a combined solution.

RESPONSE ≤ 48H

SITE SURVEY AVAILABLE

REV 02

S-01 — FIRST STEP

We confirm requirements, recommend equipment, and outline an implementation plan with timelines and support options.

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